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Technical Support Group

The Technical Support Group (TSG) in Rochester, NY, USA is available to trained reseller technicians with supported customers 7:00 A.M. to 7:00 P.M. Eastern Standard Time (EST).

Lenel Observed Holidays for 2008 (closed on):

September 1, November 27, November 28, December 25, December 26

Resellers

For non-critical support requests please use this web form or the TSG phone number listed on our customer Technical Support page.

Before you contact TSG, you will need to have the required information displayed on the left.

Questions on a system that has not been purchased, parts or components you need, or how to configure an OnGuard system
Inside Sales
If you want to order hard copy manual
Purchasing
Follow-up calls on open RMA's
Systems Integration Group
Questions regarding training
Lenel Learning Solutions

Disclaimer

Direct access to Lenel Technical Support services is limited to factory certified technicians assisting users whose systems are covered under current Software Upgrade or Telephone Support plans.

While we strive to assist everyone we can, calls are prioritized according to the certification level of the caller.
Calls related to systems outside of support coverage will require credit card payment regardless of the caller's certification status.
To use this service, please call: 585.248.8742

System Users

Lenel does not offer direct support to system users unless a tri-lateral contract has been established with Lenel and the OnGuard VAR of record. This is optimal for users seeking more extensive or off-peak coverage. If you are interested in such a contract, please speak with your OnGuard VAR or contact:

Professional Engineering Services

NOTE: Support questions submitted through this link will not be responded to. Technical questions should be directed to the Technical Support Group.

If you would like to contact colleagues who are using OnGuard applications in similar environments, please visit the OnGuard Users section of the web site and register for secure-side access. Once your background and system information has been confirmed, you will have the ability to contact other users.

Consultants

Lenel offers services to consultants via the Architectural & Engineering Services Group. If there is a technical question for one of your OnGuard customers or you need to inquire about a system being specified using OnGuard, please contact our Consultant Support Services.